Privacy Policy

Who we are

Terelec Technologies Limited
Registered in England and Wales, company number 17079497
34 Heol S O Davies, Merthyr Tydfil, CF48 1DR, United Kingdom
Email: info@terelec.co.uk
Telephone: +44 1685 481458

What this policy covers

This policy explains what personal data we collect through this website and how we handle it. It applies to this website only.

Information we collect

Information you give us

  • Enquiry forms – your name, email address and the content of your message, so that we can respond to you.
  • Trade account applications – business details you send us by email when applying for a trade account.
  • Orders – where you place an order, the billing and delivery details needed to fulfil it.
  • Account registration – where you create an account, the details you provide.

Information collected automatically

  • Cookies – this site uses a cookie consent tool. You can review and change your choices at any time through the cookie banner.
  • Server logs – our web server records standard technical information such as IP address, browser type and pages requested, as part of normal website operation and security monitoring.

How we use your information

  • To respond to enquiries you send us.
  • To process and deliver orders.
  • To administer trade accounts.
  • To keep the website secure and working correctly.

Service providers

We use third-party services to operate this website, which may process data on our behalf. These include our website hosting provider, our ecommerce platform, a cookie consent tool, an enquiry form tool and a website security service.

A complete and confirmed list of service providers, including any transfers outside the United Kingdom, is being verified and will be published here.

How long we keep information

Retention periods for each category of data are being confirmed and will be published here. Where a legal retention period applies, we keep records for at least that period.

Your rights

Under UK data protection law you have rights over your personal data, including the right to ask for a copy of it, to ask us to correct it, and to ask us to delete it in certain circumstances. To make a request, contact info@terelec.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.

Contact

For any question about this policy or your personal data, contact info@terelec.co.uk or write to us at the address above.

Changes to this policy

We will update this page when our practices change. This policy is under review.

Image credits

Product photographs on this website are supplied by our manufacturing partner or taken by Terelec. Some lifestyle photographs are sourced from Unsplash (unsplash.com) and used under the Unsplash Licence, which permits free commercial use. All images are hosted on our own servers, so viewing them does not share your information with the image sources.